OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
142 ratings and 120 comments received in the last 90 days.
05 June 2026
Extremely satisfied, Paul was very helpful and informative the whole way through, and was happy to answer any questions that I had!
03 June 2026
Service was tip top
03 June 2026
Fantastic customer service from beginning to end. I feel the salesman take the time toadvise on the best deals and which Mini would be most suitable.
01 June 2026
Extremely satisfied with the level of customer service, especially with Paul Southern in the Silverlink branch. From start to finish, Paul was very informative and knowledgable. He remained in regular contact with me and was very quick to respond.
29 May 2026
Gary went above & beyond to help with this purchase.
28 May 2026
Great team, all friendly, knowledgeable about the product and very helpful. No hard sell
27 May 2026
Huge thanks to Paul for my MINI experience. He was incredibly helpful and knowledgeable with showing me the different options of cars, getting the best one ideally suited to me!
26 May 2026
A pleasurable experience at Lloyds North Tyneside. From the warm welcome from Thomas Richmond, informed discussion pertaining to our purchase of a new Countryman, to a smooth handover, all dealt with in friendly, professional manner by Joshua Bird.
19 May 2026
Gary was amazing from start to finish. Not pushy at all, gave us information then left us to look around the cars and sit in them. We then had a chat and as going for our first electric car, Gary gave us confidence to take the leap. Excellent service
14 June 2026
Balanced and comprehensive advice
11 June 2026
Friendly, efficient, attentive.
11 June 2026
Great service, nothing negative about the experience
09 June 2026
Faultless customer service
09 June 2026
Completely satisfies with every aspect of the service. The person I spoke to on the phone and in recetion was very helpful, professional andfriendly. I felt very comfortable. She kept me informed about the cars progress. Likewise the service and MOT.
08 June 2026
Service seems ok but complementary wash and vacuum was pathetic. Carpet cleaning seems half hearted and car now smells dirty.
08 June 2026
Prompt service - quick turnaround
08 June 2026
Easy to book, easy to check in, communication excellent
08 June 2026
Extremely satisfied. Paul was amazing start to finish, and answered any questions I had!
07 June 2026
Quick, efficient and no trying to sell you extras.
FIND Lloyd North Tyneside.
Address
- Silverlink Park, Wallsend, NE28 9ND
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:11:00 - 16:00
Phone
- 0191 6222042
Newcastle upon Tyne as well as surrounding areas including Wallsend, Blyth, North Shields and Whitley Bay
Address
- Silverlink Park, Wallsend, NE28 9ND
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 0191 6222098
Newcastle upon Tyne as well as surrounding areas including Wallsend, Blyth, North Shields and Whitley Bay
10 June 2026
All staff excellent service. I worked with Paul Williams the majority of the time and who was professional and reassuring, kept me updated and was able to assist with all questions or concerns. The dealers property is always very smart and pristine.