About Your Local MINI Retailer | Lloyd North Tyneside

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

163 ratings and 141 comments received in the last 90 days.

01 October 2026

Great service from start to finish

01 October 2026

Great service and kept me informed on the whole buying journey.

29 September 2026

Very good service and great customer service Paul Southern was fantastic for knowledge and nothing was a bother

29 September 2026

Emma is delighted with her selection of a Mini Cooper. We call at Lloyd North Tyneside early this year & returned for more information. Ava help Emma during the process of looking for a vehicle that match her requirements.Thanks team Lloyd mini.

28 September 2026

The whole experience of this purchase has been faultless through the process from the start to the completion. The Sales Executive Gary Stewart who was handling this sale was most helpful during the process and at the delivery of the car.

27 September 2026

Excellent service from initial enquiry, trst drive to order.

26 September 2026

Paul Southern and the team were absolutely brilliant with helping me find my dream mini! Any issues or queries they were more than happy to help with. They were always polite and friendly from when you first walked in the door.

26 September 2026

Josh couldn't have been more helpful, even when I was on holiday he kept me up to date with the car delivery via email. The process was easy, especially when picking up the car.

26 September 2026

Love my new mini and Gary the salesman was a pleasure to deal with.

25 September 2026

Attention to needs, detailed responses, and felt as being a welcome customer Perhaps unusual in 2026.

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25 September 2026

Very professional throughout the process. Craig listened to my needs and after a lot of patience and understanding we came to the right conclusion and bought a brand new Mini. The handover was very smooth and the car was ready for me to drive away.

24 September 2026

Quick efficient service

24 September 2026

Josh was very efficient, pleasant and approachable with any queries I had.

23 September 2026

Delighted with the care we received from Josh the minute we walked through the door. Josh has given excellent aftercare with calls to check all was still fine.

22 September 2026

Very happy with the purchase and the team. Everyone was friendly, helpful and professional. The handover was affected by poor Wi-Fi, so some setup had to be completed at home, but they tried their best to help.

22 September 2026

Outstanding customer service from Lloyds mini north Tyneside. Paul southern was the salesperson that supported me through the process and was extremely professional and personable from the first encounter. In short he was fantastic.

21 September 2026

5 star experience from start to finish No pressure but such professional support Excellent customer care throughout Thank you so much

21 September 2026

Excellent customer service.

20 September 2026

Fantastic customer service. Friendly and attentive staff who made us feel very welcome, nice show room , good test drive experience.

20 September 2026

I always get great service from Lloyd MINI North Tyneside. Great showroom and great staff. Big shout out to Gary Stewart a credit to the team.

20 September 2026

Smooth and helpful experience from start to finish

19 September 2026

Great people, great car.

19 September 2026

Clear, efficient, friendly team. Good communication and smooth process. Received my lovely car really quickly.

19 September 2026

Helpful staff attitude ????

18 September 2026

I cannot complement Paul at Lloyd's enough, he went above and beyond and nothing was too much trouble, he is an asset to the company, I will certainly go back to him for my next Mini.

18 September 2026

2nd to none, As usual Gary and the lads at silver link go above and beyond to deliver a 1st class service. I would not go anywhere else.

18 September 2026

Craig was really good and very helpful. He was very professional and honest throughout the full process. We are returning customers to Craig and will continue to be.

18 September 2026

I have already completed this survey however I am again very happy to confirm that the service I received from Craig at Lloyds Silverlink was excellent

18 September 2026

A very smooth process and everyone at the garage was friendly yet still professional

17 September 2026

Sales staff were great!

15 September 2026

Exceptional customer service by the whole Mini Team , especially by Gary Stewart .

13 September 2026

The team were so helpful and josh went above and beyond my son also purchased a car with josh in february and the customer service was amazing

13 September 2026

Nice friendly staff

13 September 2026

Friendly and welcoming

12 September 2026

Helpful, professional and friendly team. Good proactive communication.

09 September 2026

Gary Stewart was very informative about the car and everything I needed to know. I have now purchased 4 minis for myself through Gary and my daughter has purchased 3 minis. He has fantastic customer service skills and I would recommend him always.

08 September 2026

Fabulous customer service from the moment I expressed an interest in the mini and continues now that I have delivery of it. Nothing was too much trouble, the team constantly checking in to keep me updated and ensure that I was completely satisfied

08 September 2026

The staff are fantastic so helpful Craig was amazing he helped me so much . He built my confidence in so many ways I can't thank Craig and gavin for there help

06 September 2026

Ava our sales executive and the team were amazing and could not do enough to ensure we had the best experience possible. Would highly recommend Lloyd North Tyneside as the dealership that provides the best level of customer service possible.

04 September 2026

A very smooth transaction, great communication.

04 September 2026

Good from start to finish

24 August 2026

The service was fantastic from start to finish and Craig was extremely friendly and helpful and clearly explained everything throughout.

23 August 2026

Paul kept us up to date throughout the process. Lovely dealership and no hard sales.

19 August 2026

From start to finish I dealt with professional, knowledgeable sales staff. Gary was outstanding! The best car sales person I have ever dealt with, his guidance and patience with me was second to none, and still offered help after sales.

18 August 2026

Excellent service from start to finish. Josh was very knowledgeable and answered every question we asked. Perfect handover of car.

18 August 2026

Excellent service

16 August 2026

Very professional, knowledgeable, attentive and helpful.

15 August 2026

Professional and friendly service throughout the purchasing process.

14 August 2026

Excellent customer service, a lovely team, not pushy.

13 August 2026

Excellent service

09 August 2026

Helpful and informative throughout the whole process.

05 August 2026

Very satisfied. The team were very helpful from start to finish.

04 August 2026

The whole sale was completed exceptionally quickly and all deadlines met

04 August 2026

Excellent customer service. Friendly, knowledgable and professional.

04 August 2026

From start to finish the whole experience was professional friendly. Was made to feel at ease. Honest it has been the very best I've had. Amazing

04 August 2026

Excellent communication. All aspects of the sale were explained clearly. In total, a very straightforward procedure.

31 July 2026

The whole experience was great, the staff at Lloyds North Tyneside Silverlink went above and beyond

31 July 2026

Mini have been great throughout the whole buying & collecting experience

25 July 2026

Josh made the whole experience enjoyable and easy. We would buy again from this centre.

24 July 2026

Everything went smoothly and explained satisfactory, very helpful as well. Excellent service, would recommend.

24 July 2026

Gary was super helpful and patient with us! Handled everything amazing and was super sensitive especially regarding my Grandad's car I was trading in.

23 July 2026

From visiting the dealership test driving the car everything went smoothly Paul the salesman kept me informed every step of the way.

23 July 2026

Excellent service from beginning to end of purchase. Josh was really helpful and informative.

20 July 2026

Great service from Gary

18 July 2026

Great communication and service. Love the car.

16 July 2026

Friendly welcome, knowledgeable staff and made to feel welcome.

15 July 2026

Great dealership with friendly staff

14 July 2026

Excellent customer service

12 July 2026

Staff were extremely friendly and knowledgeable and everything was clearly explained

08 July 2026

Very helpful staff. Very friendly. Kept me informed.

08 July 2026

Professional yet personal sales touch. Craig was very informative with the techi bits

01 October 2026

Correct Service applied during the visit as per. using the Service pack) in a timely manner.

30 September 2026

Very friendly and obliging.

30 September 2026

Polite helpful service from sales Excellent communication Authoritative backup advice

30 September 2026

In two words Paul Southern. He was simply outstanding, super- communicative with excellent product knowledge. He allayed our fears surrounding the systems in the latest Minis to the point that we were confident enough to agree to place an order.

29 September 2026

Very satisfied, amazing customer service from the second we walked in the door from Gary.

28 September 2026

Friendly staff, computer glitch hopefully rectified

24 September 2026

Excellent service and prompt repair

22 September 2026

It started on time and finished on time

22 September 2026

Work was carried out efficiently and I was kept informed at all times

21 September 2026

I AM PLEASED THAT THEY OFFERED TO DO THE JOB FREE OF CHARGE. THIS IS MY FIFTH MINI AND BMW I HAD AND I WOULD RECOMMEND TO ANYONE THE SAME

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20 September 2026

Exceptional customer service

18 September 2026

The staff are so welcoming and knowledgeable !!

18 September 2026

Nice friendly staff enjoyable experience

17 September 2026

Excellent service from Gary again!

15 September 2026

Fast, friendly and professional service from start to finish. A special thanks to Shaz, who stayed 20 minutes late after work to return my car after the service

15 September 2026

Excellent service throughout, Craig was particularly attentive to my requirements

14 September 2026

Silverlink dealership was absolutely amazing, so understanding and so helpful. Paul, Gavin and Thomas were also so helpful during the process. The garage were so accommodating and I'm so grateful for them. Thank you

14 September 2026

Smooth efficient service car cleaned afterwards Good communication throughout Very helpful reception staff

12 September 2026

I have been coming the same garage for over 20 years and would go know where else Gary and his colleagues look after us extremely well.

12 September 2026

Was able to fet a waiting appointment and all went very smoothly

11 September 2026

Great staff

10 September 2026

Open exactly on time, receptions staff excellent checking in stuff all excellent and service Wales waiting first class

10 September 2026

On the MOT failures, I took the car to a local garage after getting BMW's quote. They checked everything over and said the puncture on the rear passenger-side tyre, which BMW had said was unrepairable, was actually repairable.

09 September 2026

Kept me Informed all the way

05 September 2026

Good fast efficient service and lovely staff.

02 September 2026

Good from start to finish excellent service

02 September 2026

Great service from Shaz and Annabelle

01 September 2026

Just good service

29 August 2026

Easy to arrange an appointment, kept up to date with progress and an excellent complimentary valet

29 August 2026

Excellent throughout

27 August 2026

Dealt with Gary very attentive took care of me very well

27 August 2026

Great staff, very helpful and overall pleasant experience.

25 August 2026

Excellent customer service. Josh Bird was very professional,knowledgeable and polite. Nothing was too much trouble. Gavin the manager was equally as helpful.

25 August 2026

Helpful from the moment I walked in

25 August 2026

Great service

23 August 2026

Efficient, communicative, positive.

20 August 2026

From the booking to the collection of my car the service is wonderful, friendly and professional.

20 August 2026

My service was completed quickly and efficiently.

20 August 2026

Efficient, kept me informed at all times

20 August 2026

From start to finish I dealt with a fantastic salesman (Gary - from Silverlink) his knowledge and customer care was outstanding. Best car sales person I've experienced

17 August 2026

Friendly atmosphere. Put in the extra effort to find the right car, at the right specs.

16 August 2026

Easy to arrange, and priced before attending

16 August 2026

The car was taken in for a service and recall on the wiper blade motor, however the warning message is still there for the recall.

14 August 2026

Very efficient and helpful

13 August 2026

They diagnosed and repaired the fault it went in for, unfortunately tried to say that I needed to pay for parts after only owning the car less than a month. Then refused to rectify the fault under warranty.

12 August 2026

The car was ready after 2.5 hours

12 August 2026

Tried to book in online but failed to call me back. Several weeks later I just went in to book in; beyond then everything was fine.

11 August 2026

Very quick turnround for the purchase and what was promised was delivered

10 August 2026

Car was serviced washed and cleaned inside

09 August 2026

Very easy to arrange appointment, customer service was excellent- Annabelle couldn't have been more helpful, professional and friendly, she is a credit to your team

04 August 2026

Very good service absolutely recommend

30 July 2026

Excellent service overall but flagged missing fog light as part of warranty a long time ago and wasn't actioned as part of service despite being highlighted on form.

28 July 2026

Great service from Annabelle and Shaz

28 July 2026

Helpful people. Efficient, prompt service.

28 July 2026

Mini have be amazing at helping me with choosing my new caf

24 July 2026

Great service

23 July 2026

Excellent customer service from Paul Southern. He was outstanding from start to finish. There was a minor hiccup with my handover and both he and Mark the manager could not be more helpful.

23 July 2026

Easy to book Great customer service Full review of service Nice greeting when picking the car back up

21 July 2026

Very good service every time nothing a problem to the staff

21 July 2026

Friendly staff and service.

21 July 2026

Problem sorted. Staff friendly and helpful and car wash excellent...mini looked almost new.

21 July 2026

Fantastic service from start to finish. My horn was fixed swiftly under warranty, my front and rear cameras were fitted and I was taken through the steps of how to install the app and shown how they work.