About Your Local MINI Retailer | Lloyd North Tyneside

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

152 ratings and 127 comments received in the last 90 days.

31 July 2026

Mini have been great throughout the whole buying & collecting experience

31 July 2026

The whole experience was great, the staff at Lloyds North Tyneside Silverlink went above and beyond

25 July 2026

Josh made the whole experience enjoyable and easy. We would buy again from this centre.

24 July 2026

Everything went smoothly and explained satisfactory, very helpful as well. Excellent service, would recommend.

24 July 2026

Gary was super helpful and patient with us! Handled everything amazing and was super sensitive especially regarding my Grandad's car I was trading in.

23 July 2026

From visiting the dealership test driving the car everything went smoothly Paul the salesman kept me informed every step of the way.

23 July 2026

Excellent service from beginning to end of purchase. Josh was really helpful and informative.

20 July 2026

Great service from Gary

18 July 2026

Great communication and service. Love the car.

16 July 2026

Friendly welcome, knowledgeable staff and made to feel welcome.

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15 July 2026

Great dealership with friendly staff

14 July 2026

Excellent customer service

12 July 2026

Staff were extremely friendly and knowledgeable and everything was clearly explained

08 July 2026

Professional yet personal sales touch. Craig was very informative with the techi bits

08 July 2026

Very helpful staff. Very friendly. Kept me informed.

07 July 2026

Went in talked to gary who said my new mini would be ready in 1 week,

04 July 2026

The process was very well supported by Josh, he kept us informed and updated helping us with all of the IT forms! He is so helpful and I feel I could ask for help or advice any time. Josh is a real asset to your company!

03 July 2026

Gary the salesman was very helpful and pleasant. The handover by Thomas was very thorough and a follow up call to make sure all was well.

03 July 2026

Excellent service provided by the team. We're always well looked after when in the showroom - our puppy loved her treats too

03 July 2026

Excellent service

02 July 2026

For Paul's excellent service expertise and kindness

30 June 2026

Very satisfied from start to finish,

26 June 2026

The Centre was absolutely brilliant, staff could not do enough for you. Everyone made you feel at home, never experienced this before.

26 June 2026

From agreeing to purchase my mini I have been kept completely in the loop about what was going on regarding any delays.When I went to collect my new mini Paul gave the most comprehensive run down of how to set up all functions on the vehicle.

26 June 2026

Craig spoke about everything I should no and went above and beyond helping me decide what colour I wanted, the, trim, and even the wheels. If ever I had a query Craig would answer it within 24 hours.

25 June 2026

Gary made the whole process incredibly easy. He explained everything clearly, kept me updated, and made the purchase feel completely stress free. The communication and customer care was excellent from start to finish.

25 June 2026

Fantastic, personable customer service from Gary Stewart.

23 June 2026

Knowledgable and helpful, checked in often and kept me up to date

21 June 2026

Couldn't be happier, excellent service from start to finish, will definitely be back for my next car

20 June 2026

Very friendly, excellent customer service

19 June 2026

Paul (sales)and Thomas (business) went out of their way to make sure my experience was good . Nothing was to much trouble for them and I would by from this dealership again

19 June 2026

Josh, presented a very professional approach.

19 June 2026

From ordering my new mini to receiving it I was kept in touch regularly by Joshua who was always very polite and helpful. He made the transition from my previous mini to the new one really easy and he is always available to help me with any problems

19 June 2026

Everything from Start to finish was fantastic Gary Stewart is a credit to you & once again made it all very hassle free quick & easy He went above & beyond And made the experience enjoyable

15 June 2026

Josh was brilliant from start to finish, always keeping me in the loop with where everything was up to with my sale.

15 June 2026

Very helpful and accommodating and the cleaning kit sent afterwards was appreciated.

10 June 2026

All staff excellent service. I worked with Paul Williams the majority of the time and who was professional and reassuring, kept me updated and was able to assist with all questions or concerns. The dealers property is always very smart and pristine.

05 June 2026

Extremely satisfied, Paul was very helpful and informative the whole way through, and was happy to answer any questions that I had!

03 June 2026

Service was tip top

03 June 2026

Fantastic customer service from beginning to end. I feel the salesman take the time toadvise on the best deals and which Mini would be most suitable.

01 June 2026

Extremely satisfied with the level of customer service, especially with Paul Southern in the Silverlink branch. From start to finish, Paul was very informative and knowledgable. He remained in regular contact with me and was very quick to respond.

29 May 2026

Gary went above & beyond to help with this purchase.

28 May 2026

Great team, all friendly, knowledgeable about the product and very helpful. No hard sell

27 May 2026

Huge thanks to Paul for my MINI experience. He was incredibly helpful and knowledgeable with showing me the different options of cars, getting the best one ideally suited to me!

26 May 2026

A pleasurable experience at Lloyds North Tyneside. From the warm welcome from Thomas Richmond, informed discussion pertaining to our purchase of a new Countryman, to a smooth handover, all dealt with in friendly, professional manner by Joshua Bird.

19 May 2026

Gary was amazing from start to finish. Not pushy at all, gave us information then left us to look around the cars and sit in them. We then had a chat and as going for our first electric car, Gary gave us confidence to take the leap. Excellent service

18 May 2026

Paul was amazing since the first day, when I said that I was considering getting a Mini!

18 May 2026

Very impressed with Josh who was my point of contact at Lloyds. He was very knowledgeable of the vehicle & took time to go through all aspects of the car

16 May 2026

Very Satisfied. Josh Bird was helpful and informative supporting us towards our decision to buy. He responded quickly to queries and sorted out any problems we had. Our new car arrived sooner than we expected which was a pleasant surprise.

14 May 2026

Excellent customer service

14 May 2026

Everything was very professional, All the staff were very Knowledgeable , and gave an excellent personal service. Joshua Bird was the most helpful, polite, patient, to less computer savvy customers than we have come across in a long time.

10 May 2026

Great service from start to finish !

09 May 2026

Superb from browsing, getting information and then buying. Eeeeeeeeeeeee. I love it!

30 July 2026

Excellent service overall but flagged missing fog light as part of warranty a long time ago and wasn't actioned as part of service despite being highlighted on form.

28 July 2026

Great service from Annabelle and Shaz

28 July 2026

Helpful people. Efficient, prompt service.

28 July 2026

Mini have be amazing at helping me with choosing my new caf

24 July 2026

Great service

23 July 2026

Easy to book Great customer service Full review of service Nice greeting when picking the car back up

23 July 2026

Excellent customer service from Paul Southern. He was outstanding from start to finish. There was a minor hiccup with my handover and both he and Mark the manager could not be more helpful.

21 July 2026

Very good service every time nothing a problem to the staff

21 July 2026

Fantastic service from start to finish. My horn was fixed swiftly under warranty, my front and rear cameras were fitted and I was taken through the steps of how to install the app and shown how they work.

21 July 2026

Friendly staff and service.

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21 July 2026

Problem sorted. Staff friendly and helpful and car wash excellent...mini looked almost new.

20 July 2026

Not allowed a courtesy car because of age - still running,cycling swimming & playing tennis. Age discrimination- may be worthy of court action !!!!!!

19 July 2026

From booking an appt to have a service to collecting the car afterwards it was a very smooth process.

19 July 2026

Service done as expected and thorough health check notifying me of any up and coming problems

17 July 2026

I excellent service and delivered back in a timely manner.

14 July 2026

Overall exceptional service

14 July 2026

Great Service and kept well informed.

10 July 2026

Service was brilliant - couldn't thank Paul enough

07 July 2026

My car was collected from my home and returned later that day with the repair completed . Perfect .

06 July 2026

Always have amazing service, Shaz and Annabelle always look after me

06 July 2026

Great service

04 July 2026

No problems, all as expected

04 July 2026

Annabelle Lewthwaite was courteous personable professional and made my experience very pleasant.

03 July 2026

Service was carried out professionally and to expected timescale.

02 July 2026

Everything went smoothly. I left the car in the morning and was phoned when the MOT and service were completed.

02 July 2026

Was good

01 July 2026

Gary and the team always go above and beyond.

30 June 2026

Outstanding service both Craig and Gavin couldn't have done more to make my purchase any easier. Would definitely recommend and will return to buy from any sales person here as they are all fantastic. Highly professional and excellent customer care.

29 June 2026

First class service.

26 June 2026

excellent service

24 June 2026

Shazida on the service desk was so welcoming and helpful she is a credit to the company. The showroom was clean and comfortable with complimentary drinks which were very enjoyable.

22 June 2026

Car picked up and delivered back for service .. All completed satisfactorily.

22 June 2026

Greta professional customer service. Car was immaculate in collection.

21 June 2026

Seems very expensive gor a brake fluid change

21 June 2026

Generally good all round service

20 June 2026

The staff are very helpful and professional, everything went smoothly.

18 June 2026

The process went very smoothly so i was completely satisfied.

17 June 2026

I have dealt with Gary for years and he has always been professional, outgoing, accommodating and a pleasure to deal with, all staff are great, friendly and approachable.

17 June 2026

Excellent service

14 June 2026

Balanced and comprehensive advice

11 June 2026

Great service, nothing negative about the experience

11 June 2026

Friendly, efficient, attentive.

09 June 2026

Faultless customer service

09 June 2026

Completely satisfies with every aspect of the service. The person I spoke to on the phone and in recetion was very helpful, professional andfriendly. I felt very comfortable. She kept me informed about the cars progress. Likewise the service and MOT.

08 June 2026

Extremely satisfied. Paul was amazing start to finish, and answered any questions I had!

08 June 2026

Prompt service - quick turnaround

08 June 2026

Easy to book, easy to check in, communication excellent

08 June 2026

Service seems ok but complementary wash and vacuum was pathetic. Carpet cleaning seems half hearted and car now smells dirty.

07 June 2026

Quick, efficient and no trying to sell you extras.

06 June 2026

Service was quick and easy. Staff were polite and helpful.

06 June 2026

Friendly staff and work completed on time

05 June 2026

Great service from booking in to collection.

03 June 2026

Fantastic customer service

03 June 2026

Everything was amazing

01 June 2026

Quick and easy to organise, and seamless on the day

30 May 2026

Good work and use of an excellent courtesy car given for the long duration of the repair work was good customer service.

28 May 2026

Excellent

28 May 2026

Very professional, helpful and friendly. No hard sale. Staff knowledgeable about the product

27 May 2026

Craig and Thomas were great at dealing with me, my mam and my car deal. I'd highly recommend

27 May 2026

Friendly helpful service Shaz kept in touch and let me know what was happening at all times, excellent service

25 May 2026

Always outstanding service here

24 May 2026

Annabelle was fantastic, keeping me up to date throughout.

24 May 2026

The team at the Centre were professional, personable and proactive. Questions asked were responded to quickly and concisely. The service I received from them went over and above my expectations. An excellent experience.

20 May 2026

Thank you

19 May 2026

Shaz and Annabelle could not have done more for me! 10/10 would recommend

19 May 2026

good communication and explanation however my car is not yet fixed

19 May 2026

Annabelle and Shaz were great

19 May 2026

Very efficient service from the staff, very pleasant people.

19 May 2026

Fantastic service very polite and professional will 100% be back no one better.

15 May 2026

Friendly staff, great communication, high quality service

14 May 2026

MOT & minor repair completed satisfactory. Informed would receive follow up call to confirm repair of usb charger following warranty review but did not receive the call.

12 May 2026

All service very professional on time too thankyou

08 May 2026

Even though I got the service . I was offered a free valet . Which was great . But as soon as I lifted the moveable carpets up they hadn't even done underneath . Still full of crumbs only top surface .

08 May 2026

Shaz was fantastic. She helped me from start to finish and could not have been more helpful. Massive thanks to the mechanics behind the scenes who got the pesky nut out