OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
138 ratings and 107 comments received in the last 90 days.
25 November 2025
Josh who was dealing with us was very good and explained everything perfectly and when we were ready to drive the car away he spent time going through all the controls making sure we understood everything so we felt safe to drive the car away
25 November 2025
Made welcome and valued, professional attitude of sales staff
22 November 2025
Very efficient and friendly service and explained things clearly. Josh kept in contact regularly as to progress of new car without over zealous sales pitch.
21 November 2025
Staff at the mini centre were great, they developed a seamless route from test drives, specification build, pricing to delivery and handover. Mr Paul Williams was especially helpful
20 November 2025
In Sales office Thomas and Jason very happy to help, contact both in person and email. When needing contact via telephone they are welcoming also.
20 November 2025
Easy
19 November 2025
Excellent Service. Car was in the handover bay ready for collection. It felt special.
19 November 2025
Gary was very thorough with explaining the cars features
13 November 2025
Everyone friendly and helpful Clearly explained Quick delivery of vehicle
30 November 2025
Brilliant company and staff, Kay Annabel and Craig did outstanding work to support us. They were all very empathetic and understanding. Overall, exceptional customer service, and they reflect the family values of Lloyd's. Well done.
29 November 2025
See above
23 November 2025
I had two questions concerning the closing of mirrors automatically when locking and auto activation of the wipers. These were all explained to me by James in a helpful and informative way.
13 November 2025
Polite staff and service done on time. Good to know the vehicle is looked after by mini trained technicians.
12 November 2025
Didn't have to wait too long, frirndly
12 November 2025
Didn't need sales call day before to flog a new car
11 November 2025
Speed of service and a clean car back
08 November 2025
Always been treated respectfully and professionally by all the staff I've dealt with
08 November 2025
Enjoyed test drive with Paul and looking at options in the show room
07 November 2025
Efficient friendly staff. Pleasant surroundings
FIND Lloyd North Tyneside.
Address
- Silverlink Park, Wallsend, NE28 9ND
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:11:00 - 16:00
Phone
- 0191 6222042
Newcastle upon Tyne, Wallsend, Blyth, North Shields and Whitley Bay
Address
- Silverlink Park, Wallsend, NE28 9ND
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 0191 6222098
Newcastle upon Tyne, Wallsend, Blyth, North Shields and Whitley Bay
27 November 2025
Everything was explained regarding the car .Very patient and understanding.