About Your Local MINI Retailer | Lloyd North Tyneside

Automatic
Petrol

Automatic
Electric
Petrol

Automatic
Electric

Automatic
Petrol

Automatic
Electric

Automatic
Electric

Automatic
Petrol

Automatic
Petrol

Automatic
Electric

OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

120 ratings and 92 comments received in the last 90 days.

02 October 2025

There was no hard selling.

02 October 2025

Dealt with Gary for 20 years always great and easy

02 October 2025

Any issues were resolved promptly and effectively and the process was smooth and efficient.

01 October 2025

Gary is brilliant - has always looked after me over the years. I'm not too fussed on cars, but always stay with Mini because of the service Gary provides.

30 September 2025

Kept informed from making the order till delivery.

30 September 2025

I have bought my past several mini's through Gary. He always provides us top quality service. Kept me fully updated on the delivery.

30 September 2025

Thanks to Thomas Richmond buying a new car was made easy and stress free. He talked through everything clearly without being pushy. He answered all my questions and kept me updated about the delivery process.

28 September 2025

From the start of buying my new Aceman with the help of Craig to the handover from Ava , the service from Lloyd's was fantastic .

26 September 2025

Staff were very friendly and professional. Advised on all optional extras available but didn't push me to purchase them (even though I did get most of them!)

25 September 2025

All down to the customer service from Gary at North Tyneside Mini

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25 September 2025

As above Gary is the ultimate professional, he explained all the new features as I've never drove automatic before. Every garage should have a Gary, friendly helpful and very very knowledgeable

24 September 2025

Gary facilitated the sale in the most friendly and efficient way.

24 September 2025

Great experience from a very knowledgeable team.

23 September 2025

Paul Southern was amazing. Great experience all round from purchase to delivery.

21 September 2025

The whole Mini experience is brilliant, staff are friendly and welcoming ( looking at you Gary S)

21 September 2025

I was very satisfied with my experience at the MINI Centre. The team made the whole process smooth and stress-free, from purchase to delivery. Everything was clearly explained, and the handover felt special and well organised

19 September 2025

Great communication both on line, on the phone and in person

19 September 2025

I was completely satisfied with the purchase and delivery of my new MINI - the whole process couldn't have been easier. From the moment I walked into the dealership, everything was handled professionally and with genuine care.

19 September 2025

Josh was great. It would be 5 stars for him. I found the people who dealt with the finance side good but a bit patronising. I understand the maths!

14 September 2025

Excellent customer service with no pressure to buy. Excellent product knowledge and most of all friendly and honest.

29 August 2025

Gary was exceptional again, from welcome to purchase to collection he kept in touch throughout the whole process. Nothing was too much trouble.

24 August 2025

We'll keep coming back as long as Gary is there!

17 August 2025

Gary as always is amazing from beginning to end Nothing is a problem , he makes the whole buying of a car a joy

16 August 2025

Salesman Gary was great not pushy considering I had my heart set on a ford puma I'd say he was good at his job

05 August 2025

Ryan, who I ordered the car with and Josh who completed the transaction were excellent

03 August 2025

The team were great and made me feel at home. Offered drinks and made it a nice experience.

02 August 2025

Paul took time to understand what I was looking for and spent time with me talking through different options. In relation to the delivery, it really could t have been smoother or better.

01 August 2025

They gave me the best monetary deal for me.

26 July 2025

As i say the customer service is excellent such a caring personal touch with each individual client

23 July 2025

Gary at Lloyd Mini was very helpful and not pushy on my initial visit. Following my decision to purchase a Mini, he kept me up to date with regards to the handover and made the process as smooth as possible.

18 July 2025

Amazing service as always from Gary. He makes buying a new car far too easy, I didn't intend on changing mine so soon. My husband was so impressed by the service he went next door to BMW and ordered a new M3 so we are now both Lloyd Tyneside customer

13 July 2025

Nothimg was a problem

05 October 2025

Washed car . Would have appreciated the offer of a lift though. It was a warranty job

04 October 2025

Very satisfied

02 October 2025

Quick service

02 October 2025

Great communication - great job a d great service

01 October 2025

Friendly and efficient

01 October 2025

Can't find any fault with any of it! My car went in with an intermittent issue, but they've managed to work their magic and fix it. Car was beautifully valeted too which made my day!

30 September 2025

Went above and beyond to assist me

30 September 2025

Very satisfied felt comfortable and supported

30 September 2025

Have an older model Mini Cooper peace of mind service at BMW is imperative Fair price for servicing

26 September 2025

Staff explain what procedure is and keep us informed as and when necessary.

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25 September 2025

I couldn't be more satisfied. Everyone was very competent and friendly and went out of their way to help me.

23 September 2025

Poor communication between mini and Motability to long to get Kwick Fit to replace tyre 3 Days and no courtesy car available Left with no car for 4 Days as a Disabled Driver

21 September 2025

Easy booking, kept informed during service and vehicle handed back fully cleaned.

20 September 2025

Excellent. Gary very knowledgeable and friendly

20 September 2025

The reception was fine but had to ask when my car would go in

20 September 2025

Best experience I've ever had

18 September 2025

Everything was dealt with correctly. Staff very friendly.

14 September 2025

Because the service feels personal, not just a job ticked off a list. Keep you updated, and I know my mini is in top shape when I drive away

14 September 2025

Good, courteous phone contact and very helpful and personable on arrival. Kept well informed about progress during the recall and healthcheck

14 September 2025

Gary at Lloyd North Tyneside is so helpful. He's very well informed and helped me make the right choice in colour and spec. He really goes above and beyond to make it a great experience. I've recommended him to several friends 10/10!

14 September 2025

Did everything that was expected within the cost and timeframe advised.

14 September 2025

They sorted the various problems we had with the Mini ID and login. They reprogrammed the car, which seems to have resolved the issues. Courtesy car provided when it became clear they would need the car overnight.

13 September 2025

As above. I have ordered another fabulous Mini.

13 September 2025

Because was shown a video of engineer working on my vehicle

11 September 2025

Very polite and friendly service.

08 September 2025

I was kept well informed throughout the service and repair of the vehicle. Updated throughout the day.

02 September 2025

Please read above. There was nothing wrong with my warning lights, it needed a new head unit due to water damage!

31 August 2025

Always well looked after

27 August 2025

I want to reiterate that Shaz handled it well but, it was alarming that the car went wrong after only 14 months of me buying its premium car from you.

26 August 2025

Everything was handled really well by the reception desk. Everything was clearly explained and the car was ready as promised

25 August 2025

Very helpful and resolved issue with car

24 August 2025

It was ok. Collect and delivery service good

23 August 2025

Had to ask for vehicle health check report as hadn't been sent. Was told that the car needed front and rear brake discs and brake pads as they were close to legal safety limit, even though the car has only covered only 11, 000 miles from new

22 August 2025

Service monitor was not reset

20 August 2025

Again the service receptionist was very polite and helpful but the issue we have with the car has not been resolved. I felt insulted by the reasons given for the issue by the service team.

19 August 2025

Good communication and very helpful

16 August 2025

Polite friendly and courteous staff

16 August 2025

Nonproblems kept informed good experience.

11 August 2025

Really welcoming, quick and easy.

11 August 2025

The service was overall very good. However, appointment time 0830 but car into workshop 11.30. I would have preferred to take it in for 11.15. Technicians health check video visibly good but audio too fast to easily follow.

11 August 2025

.Organised very well , especially as I had a service plan which I did not realise was due until I was notified by a phone call from Lloyds informing me so and had it carried out the same time as my M.O.T.

09 August 2025

quick and easy

05 August 2025

Video of service and car lovely and clean

05 August 2025

Really pleased with the video of our car and the valet carried out as part of the service , excellent job

30 July 2025

Dropped off car first thing, kept up to date with progress, sent a video of the inspection, car washed and valeted for me picking up

29 July 2025

First class communication all through. Above and beyond my expectations

28 July 2025

Car was picked up and dropped off perfectl service

26 July 2025

Excellent service from Gary

22 July 2025

Same as the above answer.

21 July 2025

See above

19 July 2025

Fantastic service from Sian.

18 July 2025

Excellent communication, would have been a 5 but I had no opportunity to check if the price quoted for extra work was value for money (due to personal circumstances)

17 July 2025

Very efficient service

17 July 2025

Friendly staff and car was ready by lunchtime, which helped my working day.

17 July 2025

Efficient

17 July 2025

Sherry made it really quick and easy. She kept me updated throughout the day so I knew what was happening and what costs were incurred.

15 July 2025

Very satisfied

15 July 2025

Great service and friendly staff.

15 July 2025

Very efficient friendly service , staff were excellent

14 July 2025

Costs

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