OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
135 ratings and 116 comments received in the last 90 days.
25 March 2026
The whole experience was professional, efficient and helpful in the decision of my first mini.
25 March 2026
The staff were very helpful and friendly. Ava is wonderful. :)
24 March 2026
Paul always acted professionally. Fully shared all information with me, answered any questions I had, and kept me informed with the progress of the Mini build. Excellent handover of the car, showed me everything i needed to know.
24 March 2026
Always kept up to date, very knowledgeable, very friendly, understood exactly what I wanted and delivered on all.
24 March 2026
Paul Williams (Sales Executive) kept me informed throughout the whole process. He has an excellent manner and had time to answer lots of questions. I've bought Audi / Vw cars for the last 25yrs so a Mini was quite a change for me.
24 March 2026
Staff members extremely helpful. Really satisfied with the vehicle that they helped find for me, and the price.
24 March 2026
Great service
24 March 2026
Gary was attentive and helpful without being too pushy. He was very knowledgeable about the various models and was able to offer advice. He also offered us a very competitive deal
24 March 2026
Great overall experience from start to finish. Everything was explained and all questions were answered.
24 March 2026
Great service -nothing was too much bother for Mr Gary Stewart -Silverlink -friendly and very helpful.
16 March 2026
Good service and work carried out on time at the agreed price
14 March 2026
Good professional service and lovely member of staff dealt with me - Annabel
10 March 2026
Problem identified and fixed quickly.
07 March 2026
Courteous staff, kept me up to date
06 March 2026
Thoroughly investigated issue and discovered others. We were kept updated throughout and car now drives and feels brand new.
03 March 2026
Gary Stewart was brilliant, brought mini before from Gary. Transparent with information very informative. No pressure sales. Now brought 2 cars from him. Guys in showroom all very helpful. Good experience. Kept up to date.
03 March 2026
Driver collected my car and brought it back
03 March 2026
The service was started on time and done quickly. Follow up information was sent to me via video. Reception staff were excellent and Annabelle lewthwaite was helpful and knowledgeable.
02 March 2026
Service was as stated and concerns were dealt with quickly
FIND Lloyd North Tyneside.
Address
- Silverlink Park, Wallsend, NE28 9ND
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:11:00 - 16:00
Phone
- 0191 6222042
Newcastle upon Tyne as well as surrounding areas including Wallsend, Blyth, North Shields and Whitley Bay
Address
- Silverlink Park, Wallsend, NE28 9ND
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 0191 6222098
Newcastle upon Tyne as well as surrounding areas including Wallsend, Blyth, North Shields and Whitley Bay
26 March 2026
Gary actually called us, he still had our details from when we were looking a few months back. He had a good deal on the new mini Aceman and gave us a call to discuss. Gary saved us from the headache of looking ourselves and was amazing throughout