About Your Local MINI Retailer | Lloyd North Tyneside

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

146 ratings and 126 comments received in the last 90 days.

30 March 2026

Overall, excellent customer service and a very positive buying experience.

29 March 2026

A friendly and pleasant salesman in Josh, who kept me informed on the process and really helped understand the car at handover

29 March 2026

I was kept updated throughout the entire process. Paul Southern in particular was just amazing throughout - no question was too much and he respected my decisions entirely.

29 March 2026

Gary the salesman was top class

29 March 2026

Always use the same garage Same sales man Gary

27 March 2026

Pail Williams Was very professional helpful & gave excellent advice about my new mini

27 March 2026

This is either my fourth or fifth mini I have purchased at your Silverlink branch and on each occasion Gary has been there to help me. Not only is he incredibly helpful he is very professional and kept me informed at every stage.

26 March 2026

Gary actually called us, he still had our details from when we were looking a few months back. He had a good deal on the new mini Aceman and gave us a call to discuss. Gary saved us from the headache of looking ourselves and was amazing throughout

25 March 2026

The whole experience was professional, efficient and helpful in the decision of my first mini.

25 March 2026

The staff were very helpful and friendly. Ava is wonderful. :)

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24 March 2026

Staff members extremely helpful. Really satisfied with the vehicle that they helped find for me, and the price.

24 March 2026

Great service

24 March 2026

Gary was attentive and helpful without being too pushy. He was very knowledgeable about the various models and was able to offer advice. He also offered us a very competitive deal

24 March 2026

Great overall experience from start to finish. Everything was explained and all questions were answered.

24 March 2026

Always kept up to date, very knowledgeable, very friendly, understood exactly what I wanted and delivered on all.

24 March 2026

Paul always acted professionally. Fully shared all information with me, answered any questions I had, and kept me informed with the progress of the Mini build. Excellent handover of the car, showed me everything i needed to know.

24 March 2026

Paul Williams (Sales Executive) kept me informed throughout the whole process. He has an excellent manner and had time to answer lots of questions. I've bought Audi / Vw cars for the last 25yrs so a Mini was quite a change for me.

23 March 2026

Stress free experience. Excellent customer service.

21 March 2026

My experience with north Tyneside MINI was fab. Josh was welcoming and professional and answered all my queries promptly. My handover was completed by Ava, Thomas and Gavin who were also very good.

21 March 2026

Easy process from start to finish- there's a reason that I've bought 7 (I think!) cars from Gary. Everything explained and all relevant, when I said I was wanted something similar he focused the appointment around that,great when I'm short for time

16 March 2026

Prompt attention, great price for previous car, kept upto date throughout assembly of car. Salesman (Gary) helpful during handover and followed up with calls two days latet

16 March 2026

Such an easy, friendly experience and extremely informative

14 March 2026

From start to finish I was extremely satisfied dealing with Paul Williams & Gavin. Good customer service from both of the guys. Show room was pleasant and made very welcome by everyone.

12 March 2026

Joshua kept me informed and updated me on when my Mini was coming , regular emails and text messages. Customer service was amazing.

11 March 2026

Very satisfied due to excellent customer service from Paul keeping me updated every couple of weeks and manager taking time to introduce himself on handover day

11 March 2026

Josh Bird was really helpful throughout the whole buying process, from test driving 2 cars on 29 December, to new car collection on 6 March. I had a weekly email and some calls from Josh to update me on progress with car delivery.

10 March 2026

Easy to talk to & were very helpful

08 March 2026

Everyone was so friendly and helpful. Amazing service!

08 March 2026

TOOK PLENTY OF TIME, TALKED US THROUGH ALL THE OPTIONS, VERY HELPFUL TO HAVE A TEST DRIVE

07 March 2026

No pushy sales pitch. Excellent product knowledge. Excellent communication in plain English with the very minimum of jargon. I was kept in the loop throughout and handover day was totally smooth.

06 March 2026

Craig and Thomas at Mini Silverlink NCL were so great we were really looked after

05 March 2026

Absolutely fantastic staff. Perfect customer service. Very rare to find. So supportive with Thomas and Craig.

04 March 2026

Excellent service by Lloyd Motor Group at Silverlink, North Tyneside. The Staff are totally considerate explaining each step of the procedure and so friendly - they put the customer at ease.

04 March 2026

I just bought the Mini all 4 countryman and I felt reassured by both Paul who served us and his manager . They made the process good with communication and was very supportive.

04 March 2026

Extremely Satisfied

28 February 2026

Gary is a pleasure to deal with. I had no intention of buying a car on the day I popped in to have my old mini looked at. Gary knew instinctively I just needed a little push in the right direction and I absolutely love my new car.

27 February 2026

It was a smooth process and i got exactly what i wanted

27 February 2026

Good knowledge, good customer service

26 February 2026

Very helpful, informative, no pressure. Transparent. People around to help and advise. Already brought mini before so happy to return to Gary Stewart. Clean showroom and offer of refreshments.

23 February 2026

Straightforward and transparent buying process. Knowledgeable and helpful sales person ( Paul Williams ).

23 February 2026

Great service

19 February 2026

Craig was outstanding and did everything we asked of him and we were so happy with the service he gave us. I love my new car and would definitely recommend Craig and Mini to anyone who was looking for a new car.

18 February 2026

Excellent service from Gary Stewart. helped every step of the way. All staff l spoke to including manager were very helpful.

18 February 2026

Absolutely fantastic service from initial first meeting to hand over couldn't fault it !! Paul listened to what I wanted, went at my pace and checked my understanding throughout the process

18 February 2026

Ava + Ben was very understanding.This is our 1st fully electric car.Explsined everything well.

12 February 2026

Was satisfied,

12 February 2026

Paul was very friendly and took so much time to go through lots of options of cars. It felt like nothing was a bother, even when I was asking lots of different questions about numerous cars. It's been the nicest experience of getting a new car.

06 February 2026

The very nice paul southern looked after me when I visited the garage, I now own a brand-new mini sport everything was explained in detail. From finance to a test drive from secondhand to new I walked out with a new car thank you so much paul !! ??

05 February 2026

Josh was fantastic from start to finish. His knowledge was excellent, he was always on hand to help with questions, and nothing ever felt like too much trouble. I couldn't have asked for better service.

30 January 2026

Gary was very helpful and information throughout the whole process and kept me updated along the way.

28 January 2026

Absolutely love my car. Perfect for my needs which were fully discussed and matched to the size and level of mini needed. Great friendly customer service and smooth process.

28 January 2026

Paul and thomas were great. Super helpful

27 January 2026

The service I received from Craig Gavin and Ava was outstanding along with Thomas keeping me in the loop on delivery dates and process. They were all friendly, knowledgeable and exceeded expectations.

27 January 2026

Josh Bird was excellent. Took time in explaining about the car, test drive and follow up. Excellent experience.

25 January 2026

We had a lovely experience from start to finish Josh was so helpful and couldn't do enough for us. He wasn't pushy gave us space to talk and make a decision between ourselves. He was a lovely lad.

21 January 2026

Great service, kept informed weekly of the progress of the car nice lovely and friendly

21 January 2026

The personal service was excellent and everything was explained clearly to us

19 January 2026

From the first phone call to completion Paul understood what i wanted from a car, he listened, wasn't pushy and kept me well informed throughout.

19 January 2026

Gary gave great advice and was very efficient.

14 January 2026

Very friendly staff who were helpful throughout my purchase

13 January 2026

Extremely happy!

30 March 2026

The receptionist was very helpful with the booking & on the day. The service engineers reported the corrosion on the brake discs accurately, unlike another dealer!

30 March 2026

Friendly staff, easy to speak to

30 March 2026

Attentive staff, kept informed at all times. Paul is a credit to the store and the brand

28 March 2026

They were very efficient

28 March 2026

Very efficient

28 March 2026

Professional service

24 March 2026

Great service -nothing was too much bother for Mr Gary Stewart -Silverlink -friendly and very helpful.

16 March 2026

Good service and work carried out on time at the agreed price

14 March 2026

Good professional service and lovely member of staff dealt with me - Annabel

10 March 2026

Problem identified and fixed quickly.

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07 March 2026

Courteous staff, kept me up to date

06 March 2026

Thoroughly investigated issue and discovered others. We were kept updated throughout and car now drives and feels brand new.

03 March 2026

The service was started on time and done quickly. Follow up information was sent to me via video. Reception staff were excellent and Annabelle lewthwaite was helpful and knowledgeable.

03 March 2026

Driver collected my car and brought it back

03 March 2026

Gary Stewart was brilliant, brought mini before from Gary. Transparent with information very informative. No pressure sales. Now brought 2 cars from him. Guys in showroom all very helpful. Good experience. Kept up to date.

02 March 2026

Service was as stated and concerns were dealt with quickly

01 March 2026

The job didn't take to long

01 March 2026

Staff professional and helpful

01 March 2026

Really lovely driver collected my car and delivered it back for me as I am recovering from a foot op and could not bring the car in myself. The car was serviced, hoovered out and washed and I was informed from start to finish as to the progress.

01 March 2026

Kept informed of the progress of my vehicles mot and the staff were very attentive and professional.

28 February 2026

Just good honest service. Peace of mind knowing that the team at Lloyd are looking after you. The car was serviced and returned lovely and clean and on time.

28 February 2026

All good.

25 February 2026

My overall experience was very positive, I was impressed by the professional attitude of the team (shaz abergail) working diligently to resolve a problem with my car, but then going above and beyond with the support offered

23 February 2026

Paul is great and a credit to himself and the company.

23 February 2026

Very friendly

21 February 2026

Great customer service

21 February 2026

Great service and communication

20 February 2026

I am very supported when I go to mini, it's lovey to go in and be treat like an individual instead of just a client, very happy with my new car I would highly recommend

19 February 2026

The service reception was efficient and pleasant. The loan car was arranged easily.

19 February 2026

I was sent a video explaining the issues that had been identified during the health check of my Mini, however I couldn't hear what was being said. I suspect that the mechanic struggles to speak clearly when he's holding his head back & filming etc.

18 February 2026

Found a car to match my budget and the whole team I dealt with were friendly and helpful!

17 February 2026

I had an amazing experience buying my car. The service was excellent from start to finish - friendly, professional, and completely stress-free. Paul and the team were fantastic and even previously sold my mum her car. Extremely Satisfied

16 February 2026

Polite and helpful friendly staff.

15 February 2026

Efficient friendly and professional service. Welcoming and convenient timing and hospitality

12 February 2026

Reception staff were very good, but technician left sticky sweet in the drivers door and dented exterior door trim - very poor.

11 February 2026

Car was accepted on time, we were updated throughout on advisories and progress, and the service provided by all staff involved was exemplary. Thank you.

11 February 2026

Great service from start to finish

09 February 2026

Hi, my car is still showing that the oil service is due. The warning is showing, however the info in the display is shown it has been completed. The service team rang me to ask if all ok, I explained the above and someone was going to ring me back.

08 February 2026

Organised and efficient

07 February 2026

No waiting around always kept up to date with progress

07 February 2026

Very simple process and lovely staff

03 February 2026

Great service

02 February 2026

Shaz and Annabelle on the service desk were absolutely amazing

28 January 2026

Just done work as required, no fuss

28 January 2026

the girl who checked me in was so helpful

28 January 2026

Great experience

27 January 2026

Was satisfied with the service and price

26 January 2026

Fitted me in at short notice and kept informed throughout.

25 January 2026

Staff very pleasant and knowledgeable about my problem which was sorted out very satisfactory .

25 January 2026

Good service and pleasant staff

23 January 2026

Great service, very polite and helpful

21 January 2026

Work carried out professionally, hospitality on arrival good.

21 January 2026

Friendly welcome from Craig on arrival. Very efficient when booking my car in

21 January 2026

The staff were very knowledgeable, helpful and pleasant. My booking was dealt with quickly and efficiently.

20 January 2026

Job done without fuss. Free health check was reassuring. Advice received very useful. Receptionists were polite and knowledgeable.

20 January 2026

Excellent customer service

19 January 2026

New car had a puncture on 12/1/26. Recovery man sent all over he north-east so took 3 hours to reach me. The company responsible for organising a courtesy car didn't !! The service was fine but Ive had a dash-cam fitted and no-one knows how to set it

19 January 2026

No problem staff wee very helpful

18 January 2026

Service etc ok

17 January 2026

Service carried out while I waited in the time I was told

15 January 2026

Explanations clear and reassuring

15 January 2026

Very helpful advisor( Annabelle) Work carried out promptly Good communication

13 January 2026

Anabelle in service reception was fantastic, she was so helpful and understanding, I can't praise her enough for her patience and kindness. She is a credit to BMW mini.

13 January 2026

Excellent service and communication

13 January 2026

The staff were lovely and the work completed quickly and efficiently

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Lloyd North Tyneside.

Address

Silverlink Park, Wallsend, NE28 9ND

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:11:00 - 16:00

Phone

0191 6222042

Map

Areas served

Newcastle upon Tyne as well as surrounding areas including Wallsend, Blyth, North Shields and Whitley Bay

View map

Address

Silverlink Park, Wallsend, NE28 9ND

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

0191 6222098

Map

Areas served

Newcastle upon Tyne as well as surrounding areas including Wallsend, Blyth, North Shields and Whitley Bay

View map