About Your Local MINI Retailer | Lloyd North Tyneside

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

125 ratings and 101 comments received in the last 90 days.

30 January 2026

Gary was very helpful and information throughout the whole process and kept me updated along the way.

28 January 2026

Absolutely love my car. Perfect for my needs which were fully discussed and matched to the size and level of mini needed. Great friendly customer service and smooth process.

28 January 2026

Paul and thomas were great. Super helpful

27 January 2026

The service I received from Craig Gavin and Ava was outstanding along with Thomas keeping me in the loop on delivery dates and process. They were all friendly, knowledgeable and exceeded expectations.

27 January 2026

Josh Bird was excellent. Took time in explaining about the car, test drive and follow up. Excellent experience.

25 January 2026

We had a lovely experience from start to finish Josh was so helpful and couldn't do enough for us. He wasn't pushy gave us space to talk and make a decision between ourselves. He was a lovely lad.

21 January 2026

Great service, kept informed weekly of the progress of the car nice lovely and friendly

21 January 2026

The personal service was excellent and everything was explained clearly to us

19 January 2026

From the first phone call to completion Paul understood what i wanted from a car, he listened, wasn't pushy and kept me well informed throughout.

19 January 2026

Gary gave great advice and was very efficient.

See all reviews

14 January 2026

Very friendly staff who were helpful throughout my purchase

13 January 2026

Extremely happy!

02 January 2026

Paul Southern was extremely helpful without being a pest, not pushing me to make a decision (which I have experienced in other dealerships).

02 January 2026

The handover was very painless and once again I felt not only appreciated as a Customer by Paul but he was genuineky excited that I loved everything about my new Mini.

31 December 2025

I was delighted by the fact that the car was ready and available for collection before the agreed date

28 December 2025

Great car and service

27 December 2025

Josh is a very accomplished sales professional he is very knowledgeable. He went over all the car controls with me always being polite and curtious. He is a real gentleman.

24 December 2025

I've bought a few cars from Mini Tyneside and always had brilliant service. I've had great service from Gary in the past but this time Paul sold me my car. Obviously I shopped around but Paul went above and beyond to find me my dream Mini.

24 December 2025

Paul was extremely helpful and knowledgable. He was able to talk through all the different options that fitted my budget and kept me updated during the entire process. He was very patient and was always available to answer any questions.

22 December 2025

I dealt with Paul Southern who was exceptionally patient and considerate throughout the entire process. He took the time to understand my needs, answered all of my questions thoroughly and never made me feel rushed or pressured.

21 December 2025

I feel well looked after and supported by Gary. He knows how we operate, offers sound advice and provides a friendly, professional and expert service for us. He is the person who ensured we returned to Lloyds after it changed from Stratstone.

19 December 2025

Rebekah in Newcastle was amazing! Super helpful and kind

19 December 2025

Timely delivery which suited my needs and when purchasing the car very informative and accommodating with a test drive also

19 December 2025

. Great customer service from Paul Southern

16 December 2025

Friendly, good communication and support

16 December 2025

Our purchase experience was simply great. We received exceptional personal service all the way through the purchase process and up to and including the delivery of our vehicle.

16 December 2025

Craig was very patient, took me for a test drive and then a further drive when I collected the car. He pointed out the key features of the car and was generally helpful and reassuring.

13 December 2025

All was great except the long wait for the delivery which Gary had made me aware and the slight damage to my car during transport which is out of his control.

12 December 2025

I walked into the showroom and saw the mini I ultimately bought. Everything was explained so clearly and made the buying process really easy

09 December 2025

I would not change anything about the experience of buying the car I've got!

08 December 2025

All very helpful and kind, everyone explains things very clearly.

03 December 2025

All very smooth and new car controls explained perfect

03 December 2025

Everyone helpful and friendly

03 December 2025

We felt welcomed, that nothing was a problem. They are polite and helpful; a pleasure to go there. From query to purchase we felt that Gary was eager to please and updated us weekly throughout manufacture. Handover was fantastic!! Great service!!!

27 November 2025

Everything was explained regarding the car .Very patient and understanding.

25 November 2025

Josh who was dealing with us was very good and explained everything perfectly and when we were ready to drive the car away he spent time going through all the controls making sure we understood everything so we felt safe to drive the car away

25 November 2025

Made welcome and valued, professional attitude of sales staff

22 November 2025

Very efficient and friendly service and explained things clearly. Josh kept in contact regularly as to progress of new car without over zealous sales pitch.

21 November 2025

Staff at the mini centre were great, they developed a seamless route from test drives, specification build, pricing to delivery and handover. Mr Paul Williams was especially helpful

20 November 2025

Easy

20 November 2025

In Sales office Thomas and Jason very happy to help, contact both in person and email. When needing contact via telephone they are welcoming also.

19 November 2025

Excellent Service. Car was in the handover bay ready for collection. It felt special.

19 November 2025

Gary was very thorough with explaining the cars features

13 November 2025

Delivery and handover were smooth and simple. Josh made it easy, talked me through everything clearly, and checked in after to make sure all was fine. Couldn't have asked for better service.

13 November 2025

Everyone friendly and helpful Clearly explained Quick delivery of vehicle

12 November 2025

Gary was very customer focused, provided me with everything I needed and kept in touch using the whole process

08 November 2025

Very professional

07 November 2025

Even with the recall of our initial MINI, Paul was fantastic in making sure we were not without a car. The company also gave a credit token for the inconvenience.

28 January 2026

the girl who checked me in was so helpful

28 January 2026

Great experience

28 January 2026

Just done work as required, no fuss

27 January 2026

Was satisfied with the service and price

26 January 2026

Fitted me in at short notice and kept informed throughout.

25 January 2026

Staff very pleasant and knowledgeable about my problem which was sorted out very satisfactory .

25 January 2026

Good service and pleasant staff

23 January 2026

Great service, very polite and helpful

21 January 2026

Friendly welcome from Craig on arrival. Very efficient when booking my car in

21 January 2026

Work carried out professionally, hospitality on arrival good.

See all reviews

21 January 2026

The staff were very knowledgeable, helpful and pleasant. My booking was dealt with quickly and efficiently.

20 January 2026

Excellent customer service

20 January 2026

Job done without fuss. Free health check was reassuring. Advice received very useful. Receptionists were polite and knowledgeable.

19 January 2026

No problem staff wee very helpful

19 January 2026

New car had a puncture on 12/1/26. Recovery man sent all over he north-east so took 3 hours to reach me. The company responsible for organising a courtesy car didn't !! The service was fine but Ive had a dash-cam fitted and no-one knows how to set it

18 January 2026

Service etc ok

17 January 2026

Service carried out while I waited in the time I was told

15 January 2026

Explanations clear and reassuring

15 January 2026

Very helpful advisor( Annabelle) Work carried out promptly Good communication

13 January 2026

The staff were lovely and the work completed quickly and efficiently

13 January 2026

Anabelle in service reception was fantastic, she was so helpful and understanding, I can't praise her enough for her patience and kindness. She is a credit to BMW mini.

13 January 2026

Excellent service and communication

10 January 2026

Everyone from reception to sales and repairs was cordial and professional.

08 January 2026

Completely satisfied

03 January 2026

Actual service was good.

31 December 2025

Used this dealership for many years always gives good service

23 December 2025

Again the staff were brilliant and kept me updated with regards to my car

22 December 2025

Only reason it's not a five star was that I was told to be there for eight am and they did not touch the car untill nearly one pm and I already asked if it could be ready for two pm

22 December 2025

Everyone was extremely helpful & informative regarding any queries I had

22 December 2025

Booked in on time and didn't have to wait long at collection. Very friendly staff

21 December 2025

Everything was straight forward

18 December 2025

Staff made things very clear and kept us well informed, very satisfied with the level of service!

17 December 2025

They kept me informed all along and did everything well

15 December 2025

Easy to book and professional staff. Car was done at time promises

15 December 2025

Service done quickly

10 December 2025

Lovely customer service

08 December 2025

Good communication and helpful staff

08 December 2025

Top service from start to finish

06 December 2025

Annabelle took the time to explain how to correctly pair my phone with the car system after my problems earlier.

02 December 2025

Customer service

02 December 2025

As above

01 December 2025

Staff very helpful and kept me informed during the service.

30 November 2025

Brilliant company and staff, Kay Annabel and Craig did outstanding work to support us. They were all very empathetic and understanding. Overall, exceptional customer service, and they reflect the family values of Lloyd's. Well done.

29 November 2025

See above

23 November 2025

I had two questions concerning the closing of mirrors automatically when locking and auto activation of the wipers. These were all explained to me by James in a helpful and informative way.

13 November 2025

Polite staff and service done on time. Good to know the vehicle is looked after by mini trained technicians.

12 November 2025

Didn't have to wait too long, frirndly

12 November 2025

Didn't need sales call day before to flog a new car

11 November 2025

Speed of service and a clean car back

08 November 2025

Always been treated respectfully and professionally by all the staff I've dealt with

08 November 2025

Enjoyed test drive with Paul and looking at options in the show room

07 November 2025

Efficient friendly staff. Pleasant surroundings

06 November 2025

Car was picked up, work was carried out quickly and the error message has been resolved

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Lloyd North Tyneside.

Address

Silverlink Park, Wallsend, NE28 9ND

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:11:00 - 16:00

Phone

0191 6222042

Map

Areas served

Newcastle upon Tyne as well as surrounding areas including Wallsend, Blyth, North Shields and Whitley Bay

View map

Address

Silverlink Park, Wallsend, NE28 9ND

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

0191 6222098

Map

Areas served

Newcastle upon Tyne as well as surrounding areas including Wallsend, Blyth, North Shields and Whitley Bay

View map