OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
103 ratings and 74 comments received in the last 90 days.
16 August 2025
Salesman Gary was great not pushy considering I had my heart set on a ford puma I'd say he was good at his job
05 August 2025
Ryan, who I ordered the car with and Josh who completed the transaction were excellent
03 August 2025
The team were great and made me feel at home. Offered drinks and made it a nice experience.
02 August 2025
Paul took time to understand what I was looking for and spent time with me talking through different options. In relation to the delivery, it really could t have been smoother or better.
01 August 2025
They gave me the best monetary deal for me.
26 July 2025
As i say the customer service is excellent such a caring personal touch with each individual client
23 July 2025
Gary at Lloyd Mini was very helpful and not pushy on my initial visit. Following my decision to purchase a Mini, he kept me up to date with regards to the handover and made the process as smooth as possible.
18 July 2025
Amazing service as always from Gary. He makes buying a new car far too easy, I didn't intend on changing mine so soon. My husband was so impressed by the service he went next door to BMW and ordered a new M3 so we are now both Lloyd Tyneside customer
13 July 2025
Nothimg was a problem
16 August 2025
Nonproblems kept informed good experience.
16 August 2025
Polite friendly and courteous staff
11 August 2025
Really welcoming, quick and easy.
11 August 2025
The service was overall very good. However, appointment time 0830 but car into workshop 11.30. I would have preferred to take it in for 11.15. Technicians health check video visibly good but audio too fast to easily follow.
11 August 2025
.Organised very well , especially as I had a service plan which I did not realise was due until I was notified by a phone call from Lloyds informing me so and had it carried out the same time as my M.O.T.
09 August 2025
quick and easy
05 August 2025
Video of service and car lovely and clean
05 August 2025
Really pleased with the video of our car and the valet carried out as part of the service , excellent job
30 July 2025
Dropped off car first thing, kept up to date with progress, sent a video of the inspection, car washed and valeted for me picking up
29 July 2025
First class communication all through. Above and beyond my expectations
17 August 2025
Gary as always is amazing from beginning to end Nothing is a problem , he makes the whole buying of a car a joy